Client experience
A partner to transform your business, over time.
Concrete commitments, support all year round, and proposals that change the game for your business: that is what we mean by partner, not vendor.
A force for innovation
Proposals that transform your business.
We do not just keep your platform running. Over time, we look for what could change the game for your business, and we bring it to you.
Ideas you did not ask for
A custom booking engine replacing a standard journey, a selection tool turning technical documentation into a sales advantage: our most useful proposals are often the ones that were not in the brief.
AI where it makes a difference
Business agents, making use of your data, assistance for your editors: we identify with you the uses that bring real gains, and we put them into production.
Monitoring you do not have to do
Drupal and Next.js evolutions, visibility in AI answer engines, security, performance: we follow what moves and tell you what concerns you.
A continuous pace of evolution
Rather than a redesign every five years, a platform that moves forward every month, at the pace of your priorities and your means.
Our commitments
Complete support, on every project.
A whole team, not a lone developer, and continuous communication from day one through to operations. These are working rules, applied on every project and every maintenance contract.
Scoping led by the head of production
The person who commits to scope, deadlines and quality is the one who runs production. You never discover, after signing, a promise the team cannot keep.
A complete team, always present
On every project, a technical director, a delivery director, a project manager and a lead developer. Four roles, four people who know your platform and stay by your side over time.
Continuous communication
A weekly check-in with your project manager and a monthly project committee for priorities, risks and budget. You never wait for a meeting to know where things stand.
Every request qualified by severity
Minor, major or blocking: every request is qualified and prioritised accordingly. Whatever blocks your business comes before everything else.
Formalised responsibilities
Who does what, between your teams, your other vendors and us, is written down from the start. Everyone knows where their role ends and others' begin.
Our charter
What we commit to.
A partnership is built both ways. Here is our side.
Tell you the truth
When a request is not in your interest, when a deadline will not hold, when we got it wrong: you will hear it from us, and early.
Never ship without checks
No release without acceptance testing with your teams and without our release checks: quality, security, performance.
Keep you informed without being asked
Progress, risks, costs: you get written follow-up and regular check-ins. Bad news travels as fast as good news.
Create no artificial dependency
Your platform stays yours: up-to-date documentation, access in your name, open technical choices. You remain free, including to leave us.
And on your side
What lets us work well together.
A contact who decides
Someone on your side empowered to arbitrate priorities and approve, so decisions do not stall.
Feedback on time
Acceptance testing done and feedback given within the agreed timeframe: that is what makes on-time delivery possible.
Tell us when something is wrong
A doubt, a dissatisfaction, a change of context: the earlier we know, the faster we can act.
FAQ
Working with Neovia: your questions.
Who will be our day-to-day contact?
Your project manager, with whom you meet every week. They rely on a full team (technical lead, delivery lead, lead developer) who know your platform and stay with you over time.
How do we follow the progress of our project?
A weekly meeting with your project manager, a monthly project committee for priorities, risks and budget, and written reporting in between. You never have to ask where things stand.
How are urgent requests handled?
Every request is qualified by criticality: minor, major or blocking. Whatever blocks your business comes before everything else.
Do you suggest improvements we have not asked for?
Yes. We follow what changes in Drupal and Next.js, AI, security and performance, and we suggest what can move your platform and your business forward.
Are we free to change providers?
Yes. Up-to-date documentation, accounts in your name, open technical choices: your platform remains yours, including if you decide to leave us.
What do you expect from our teams?
A contact empowered to arbitrate and approve, acceptance feedback within the agreed timeframes, and telling us early when something is not right.
What digital experience for your customers?
Let's talk about your needs. We'll show you how we can support you throughout your project.
Get in touch